Shipping, Returns & Pick Up

Shipping (Canada Post)

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Our standard method of shipping is Canada Post Expedited.

Once a package leaves our Shop/Store location, we have no control over its movement. We can't guarantee a date that your order will arrive.

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We do our best to ship orders within 2 business days

If you order on a Saturday, Sunday or a holiday, we will ship on the next business day.

We ship with Canada Post - shipping requires a minimum order of $25

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Shipping Rates

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• Orders of $25 to $29 - $13

• Orders of $30 to $79 - $15

• Orders $80+ FREE Shipping​

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Soybean Essentials is not responsible for stolen parcels.

If a parcel was left at your address and has gone missing we will file a claim with the courier on your behalf but we will not re-ship or refund your order until the courier deems the parcel as lost or undelivered. 

 

All orders are now sent with full insurance. This includes orders over $100.00. 

Canada Post orders of $100 or less before tax are insured by default.

Orders over $100 before tax will have additional insurance added to cover the value of the order. 

Orders over $200 before tax will still require a signature for delivery, but now will also have additional insurance added.

If you would like "no signature required" please add a note to your order. NOTE: Choosing "no signature required" will void all insurance on the parcel including replacements or refunds for any damages or losses. This applies to all couriers. 

Additional insurance does not guarantee a full refund of your purchase. The courier must still investigate loss or damage and decide on any payouts.

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Purchase Pick Up Locations

When your order is ready for pick up, you will get an email notification.

We offer a pick up location, please wait to be notified that your order is ready prior to coming to either location, approximately five business days

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Pick Up Locations & Hours​

• ​Old Strathcona Farmers' Market - (10310 83 Ave) Saturdays (8-3pm)

• Sundays (11-3pm) Booth 11​​

Returns

Please inspect all product upon arrival - any problems must be reported within 72 hours

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**Customer Service**  is our Top Priority!  Please contact 403-783-0699

 

Karen & Josef

Thank You 

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